Claws and Paws Pet Sitting Service - San Diego, California
North County San Diego, CA

Pet Care Specialists

Gina McGrath

Serving Encinitas (including Olivenhain, Leucadia, Cardiff), Rancho Santa Fe, La Costa, and Solana Beach

Phone: 858-692-7448e-Mail Gina McGrath

Michelle Desautels

Serving Vista, San Marcos, La Costa, San Ellio Hills, Shadowridge, Carlsbad, and Oceanside

Phone: 858-414-8396e-Mail Michelle Desautels

View our San Diego service area

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Policies & Guidelines

General Policies on our Pet Sitting, Dog Walking, and Pet Care Services

How We Operate

In order to provide personalized care for your pets, an introductory meeting is required of all new clients. This meeting is a free consultation, to take place at the clients' residence and set up at a convenient time for both the sitter & the client. Please be sure we can have your undivided attention for our consultation. It is a chance for both the client & their pet to meet the sitter, on the pet's "turf". This enables the sitter to detect whether or not a pet might be territorial, or otherwise pose a threat to the sitter. Also, at this time, the sitter will go over in detail the services provided as well as information on fees, discounts, policies and references. Information is left with the client for future perusal. If the client agrees to do business with Claws and Paws Pet Sitting Service, the client & sitter are required to sign a contract, and it is requested that a spare house key be made available for the sitter to keep. The key will be kept in a lock box in the Claws and Paws office and taken out only when needed. The pet's routine will also be discussed, including diet, restrictions, (if any), regular walking routes, location of leashes, toys, food, bowls, etc. Payment is required before services are rendered.

In order to reserve the dates & times for pet care, it is suggested a client book the time at least a week in advance, and two months in advance for holiday bookings. Claws and Paws is noted for flexibility, and we understand that last minute trips are sometimes unavoidable, but there are times when not everyone can be accommodated, especially during the holidays. Please take this into consideration and book early.

It is Claws and Paws policy to call the client before the client leaves for a trip. This call is to confirm the dates that were booked. If there are any discrepancies with the dates, please let us know immediately to avoid any disruption in the pet's routine.

It is requested that all clients "check in" upon returning home from a trip. A simple phone call to the sitter is all that's required to let the sitter know that the clients' pets are in good hands. This is to ensure that the clients have returned home safely & no further visits are needed to care for their pets at this time.